Refund Policy

All of the provisions of the General Agreement and the provisions of these Rules shall apply to the Client. Any terms used but not defined above shall have the meanings ascribed to them in the General Agreement.

Any time a Client wishes to sell precious metals in the Stack Grams system, the Client may do so electronically. Stack Grams shall be entitled to purchase such metals from the Client at the then-current market price and under other terms and circumstances as may be publicly known.

When the Client’s financial status deteriorates as a result of investments into the precious metal, the Client may incur losses due to a decline in the spot price of acquired precious metals, the Client’s failure to withdraw ownership and the application of custody fees, the Client’s obligation to pay taxes on certified gold, or any combination of these factors.

There will be no cost increase if the market value of the precious metals you were buying increases above the price at which you originally agreed to buy them.

There would be no penalty for canceling your order if the price had not changed between when you placed your order and when you decided to cancel it.

When the market price of the valuable metals you were buying drops below the level you committed to buying them, Stack Grams suffers a market loss. If this happens, you will have to pay an additional amount equal to the administrative fee plus the amount by which the value of your transaction is reduced.

You may be required to compensate for any market loss we incur due to your cancellation of purchase and any administrative costs. Only the cancellation fee will be assessed if the item’s price has not changed or increased between the purchase and the cancellation time.

We will charge you for the equivalent of our market loss if the price of the precious metals you bought drops below the price you committed to purchase them.